Customer Service

Welcome to the Lakeballs.com Customer Service section, we hope that all of the information given here will answer any queries you have. Our customer service team are all golfers so we speak your language. Quite simply, we are in business to supply golf balls to the golfer as efficiently as possible.

The Balls
'Lake' golfballs have all been previously used although some have been used as little as once. Please read the definitions on golf ball grades in our Grading Guide before deciding on your purchase. For special orders or general enquires email: info@lakeballs.com

Payment Methods 
There are two ways to purchase your goods. You can: 
Buy securely on-line with your credit or debit card. 
Call us with your credit card details.+44(0)208 500 8989

"In Stock only" Sales Policy
Our prices remain low by buying very large amounts of golf balls. All stock listed on our website is available for immediate despatch. We allow 2-5 working days for delivery although in most cases delivery will be within 2 days.

Tracking Your Purchase
Once your order has been despatched you will receive a text or email confirming it is on its way.
This email will include a consignment number with details of how to track your delivery.


30-day Full Money Back Guarantee 
In the event that you are not satisfied with any golf ball purchase from Lakeballs.com, you may return unused goods within 30 days of receipt for a full refund. Return shipping costs can only be refunded where we have sent the wrong goods in error.

Security 
All credit and debit card transactions with Lakeballs.com take place automatically over a secure server with information encrypted to ensure that your card details can not be seen by any third party - not even ourselves. Your credit card details are not held on our server.

Acknowledgement of orders 
We will acknowledge all golf ball orders by e-mail. Kindly ensure the correct email address is supplied.

Privacy Policy
We guarantee that we will not pass your details to any other company without your permission. The terms and conditions described here do not affect your statutory rights.

Complaints
Please direct any complaints to complaints@lakeballs.com and we will deal with them immediately. 


Testimonials
Please take a look at some of our previous customers comments.click here

Lake balls vary in quality. Please do not confuse our golf balls with some of the inferior products sold by some retailers. Take a look at our grading guide to help you choose the quality of golf ball you need and remember we will refund or replace if not completely satisfied.